At Melanin Tech & AI Solutions, we collect information you provide directly to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter or updates
• Use our AI chatbot or voice assistant
• Engage with our services or support
• Visit our website (through cookies and analytics)

Types of Information:

• Personal Information: Name, email address, phone number, company name
• Business Information: Industry, business challenges, goals, budget preferences
• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, time spent, interaction patterns

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and conduct consultations
• Improve our AI chatbot and voice assistant responses
• Send you relevant information about our services (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting business (e.g., GoHighLevel CRM, email services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with any merger, sale, or transfer of company assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure cloud storage with AWS infrastructure
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact us at privacy@melanintechaisolutions.com

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Contact information is typically retained for 3 years after last interaction, while consultation records may be kept for up to 7 years for business purposes.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy or our data practices, please contact us: